Shipping Policy

We ship from Monday to Saturday, except on major U.S. public holidays.

 

Where does Big Ella Jewels ship to?

We ship to North America, Europe, Asia, Oceania and Middle East. We’re working to bring Big Ella Jewels Fine Jewelry to more customers, below is a summary of our current shipping destinations:

 

Americas: United States, Canada

Europe: United Kingdom, France, Germany, Ireland, Norway, Sweden, Denmark, Italy, Spain, Portugal, Finland, Iceland, Switzerland, Belgium, The Netherlands, Luxembourg, Austria, Czech Republic, Poland

APAC: Japan, South Korea, Singapore, Hong Kong, Macau, Taiwan, Malaysia

Oceania: Australia, New Zealand

Middle East: Israel, United Arab Emirates

 

How much does shipping cost?

We offer free shipping on orders USD$399+ both domestically and internationally. For orders below USD$399, we charge a flat rate of USD$10 for standard shipping and $25 for expedited shipping.

 

We have no control over government-imposed charges like import duties. Customers will be responsible for any additional charges that may be incurred during customs clearance.

 

How long will delivery take?

Please note that all our jewelry pieces are hand crafted to order. Please allow up to 2 - 10 business days (days are specified on the page of each item) before your jewelry is ready to ship. We will send you a tracking number by email once your order is ready to ship.

 

Americas: 3 – 7 business days

APAC: 3 – 7 business days

Europe, Oceania and Middle East: 5 – 14 business days

 

Can I track my order?

Absolutely! We include tracking information for every order. You will receive a tracking number by email once your order is shipped. For details, please consult.

 

Which courier do you use?

Orders are shipped via 4PX, USPS, DHL Ecommerce (Expedited). Sometimes we may use Royal Mail and La Poste for orders to UK and France respectively.

 

We do not ship to PO Boxes. We will not be responsible for inaccurate shipping information entered at checkout, inaccurate method, any delay caused in transit, and any delivery issues once the item has been marked as “Delivered”.