Frequently Asked Questions

Frequently Asked Questions


How is are Big Ella jewelry made?

From first sketch and final polish, we design and manufacture our jewelry by our own. All of our jewelry are hand crafted to order.


Personlization & Customization

We offer custom enagement rings and wedding bands. Please check it here.


Shipping & Returns

We ship worldwide, except certain restricted countries. Due to the handcraftsmanship nature of our jewelry we usually ship within 3 – 7 business days. All our pieces, except special orders or custom orders, are exchangeable and returnable. Please follow specific instructions listed in our shipping policy and return policy.


Is it safe to use my credit card on your site?

Shopping with is safe. We use a SSL certificate to ensure all transactions are secured and we DO NOT store any of your payment information on our server.


Press Inquiries

We welcome all press inquires. Drop us a line at


Retail and Online Resell

If you have a local retail store, or an online store and wish to resell our fine jewelry. We would love to know more about your company. Email us at for further steps.